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The following table only concerns objects sold in stock and not in pre-order products. For pre-order products, the delivery terms will be mentioned directly on the product page.
WHAT IS OUR RETURNS POLICY?
You must request an exchange or return within 14 days of receiving our order.
The item(s) must be in original condition with the original packaging and all tags attached. Please note any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or garments that smell of perfume. The item/s must be returned to our office before the refund is made. The return shipping expense is at the customer charge.
HOW DO I ORGANISE A RETURN?
If you've met the above requirements, please contact us by email: firstname.lastname@example.org with following informations:
Item to return
Select return or request an exchange
Once done, we will contact within 72hrs to arrange any returns and refunds.
We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.